Frequently asked
Frequently asked
Frequently asked
What is Sidekick?
What is Sidekick?
What is Sidekick?
Imagine having a helpful friend in every field, ready to lend a hand whenever you need it. That's Sidekick! Chat face-to-face with real experts in areas like math, fitness, pet care, tech, taxes, career advice, and much more. It's like having a personal support squad in your pocket, making life's challenges easier to tackle.
Imagine having a helpful friend in every field, ready to lend a hand whenever you need it. That's Sidekick! Chat face-to-face with real experts in areas like math, fitness, pet care, tech, taxes, career advice, and much more. It's like having a personal support squad in your pocket, making life's challenges easier to tackle.
Imagine having a helpful friend in every field, ready to lend a hand whenever you need it. That's Sidekick! Chat face-to-face with real experts in areas like math, fitness, pet care, tech, taxes, career advice, and much more. It's like having a personal support squad in your pocket, making life's challenges easier to tackle.
How do I sign up for Sidekick?
How do I sign up for Sidekick?
How do I sign up for Sidekick?
Sidekick is currently available on iOS (coming soon to Android). Simply download Sidekick from the App Store, sign in with Apple or Google, enter your name, select a username, and you're ready to go.
Sidekick is currently available on iOS (coming soon to Android). Simply download Sidekick from the App Store, sign in with Apple or Google, enter your name, select a username, and you're ready to go.
Sidekick is currently available on iOS (coming soon to Android). Simply download Sidekick from the App Store, sign in with Apple or Google, enter your name, select a username, and you're ready to go.
How do I find an expert?
How do I find an expert?
How do I find an expert?
You can search for experts (aka "sidekicks") using the app's search function in the upper right of the Home tab. Enter keywords related to the expertise you're looking for or browse through the categories and skills available. You can also view the profiles of our sidekicks and read their ratings and reviews to make an informed decision.
You can search for experts (aka "sidekicks") using the app's search function in the upper right of the Home tab. Enter keywords related to the expertise you're looking for or browse through the categories and skills available. You can also view the profiles of our sidekicks and read their ratings and reviews to make an informed decision.
You can search for experts (aka "sidekicks") using the app's search function in the upper right of the Home tab. Enter keywords related to the expertise you're looking for or browse through the categories and skills available. You can also view the profiles of our sidekicks and read their ratings and reviews to make an informed decision.
How do I schedule a session?
How do I schedule a session?
How do I schedule a session?
Once you've found a sidekick, you can view their calendar to check their availability by tapping "Schedule a session". Choose an available time slot and select the duration of your video call. Follow the prompts to complete the booking process, including payment details. Your sidekick will call or message you, via the app, at your scheduled start time.
Once you've found a sidekick, you can view their calendar to check their availability by tapping "Schedule a session". Choose an available time slot and select the duration of your video call. Follow the prompts to complete the booking process, including payment details. Your sidekick will call or message you, via the app, at your scheduled start time.
Once you've found a sidekick, you can view their calendar to check their availability by tapping "Schedule a session". Choose an available time slot and select the duration of your video call. Follow the prompts to complete the booking process, including payment details. Your sidekick will call or message you, via the app, at your scheduled start time.
Can I choose between video or chat-based sessions?
Can I choose between video or chat-based sessions?
Can I choose between video or chat-based sessions?
Yes, Sidekick offers both video and chat-based sessions, depending on your preference and the sidekick's capabilities. When scheduling a session, you can let your sidekick know your preferred mode of communication. While chat-based sessions offer convenience, they may have limitations in situations where visual demonstrations or explanations are necessary. Video sessions are recommended for scenarios requiring a more hands-on approach.
Yes, Sidekick offers both video and chat-based sessions, depending on your preference and the sidekick's capabilities. When scheduling a session, you can let your sidekick know your preferred mode of communication. While chat-based sessions offer convenience, they may have limitations in situations where visual demonstrations or explanations are necessary. Video sessions are recommended for scenarios requiring a more hands-on approach.
Yes, Sidekick offers both video and chat-based sessions, depending on your preference and the sidekick's capabilities. When scheduling a session, you can let your sidekick know your preferred mode of communication. While chat-based sessions offer convenience, they may have limitations in situations where visual demonstrations or explanations are necessary. Video sessions are recommended for scenarios requiring a more hands-on approach.
What are the payment options?
What are the payment options?
What are the payment options?
Sidekick accepts Apple Pay and most major credit and debit cards. Your payment will be processed securely through our platform.
Sidekick accepts Apple Pay and most major credit and debit cards. Your payment will be processed securely through our platform.
Sidekick accepts Apple Pay and most major credit and debit cards. Your payment will be processed securely through our platform.
How much does a session cost?
How much does a session cost?
How much does a session cost?
The cost of a session depends on the sidekick's hourly rate and the duration of the session you schedule. The total cost will be displayed before you confirm the session.
The cost of a session depends on the sidekick's hourly rate and the duration of the session you schedule. The total cost will be displayed before you confirm the session.
The cost of a session depends on the sidekick's hourly rate and the duration of the session you schedule. The total cost will be displayed before you confirm the session.
Can I reschedule or cancel a session?
Can I reschedule or cancel a session?
Can I reschedule or cancel a session?
Yes, you can reschedule or cancel a session up to 24 hours before the scheduled start time. To do so, go to the "Schedule" section in the app and select the session you want to modify or swipe right to left to cancel. Cancellations made within 24 hours of the session start time may be subject to a cancellation fee.
Yes, you can reschedule or cancel a session up to 24 hours before the scheduled start time. To do so, go to the "Schedule" section in the app and select the session you want to modify or swipe right to left to cancel. Cancellations made within 24 hours of the session start time may be subject to a cancellation fee.
Yes, you can reschedule or cancel a session up to 24 hours before the scheduled start time. To do so, go to the "Schedule" section in the app and select the session you want to modify or swipe right to left to cancel. Cancellations made within 24 hours of the session start time may be subject to a cancellation fee.
What happens if my sidekick cancels a session?
What happens if my sidekick cancels a session?
What happens if my sidekick cancels a session?
If a sidekick cancels a session or does not show at your scheduled time, you will receive a notification and a full refund. You can then book another session with a different sidekick if you wish.
If a sidekick cancels a session or does not show at your scheduled time, you will receive a notification and a full refund. You can then book another session with a different sidekick if you wish.
If a sidekick cancels a session or does not show at your scheduled time, you will receive a notification and a full refund. You can then book another session with a different sidekick if you wish.
Can I rate and review my sidekick after the session?
Can I rate and review my sidekick after the session?
Can I rate and review my sidekick after the session?
Yes, after the session is completed, you can rate and review the expert through the app. Your feedback is essential to maintain the quality of the experts on Sidekick and helps other users make informed decisions.
Yes, after the session is completed, you can rate and review the expert through the app. Your feedback is essential to maintain the quality of the experts on Sidekick and helps other users make informed decisions.
Yes, after the session is completed, you can rate and review the expert through the app. Your feedback is essential to maintain the quality of the experts on Sidekick and helps other users make informed decisions.
How can I become a sidekick?
How can I become a sidekick?
How can I become a sidekick?
If you have expertise in a particular field and would like to join Sidekick as an expert, you can apply by tapping "Apply now" under the "Become a paid Sidekick" section of your profile. You will need to provide a bio, describing your skills or expertise, and any relevant certifications or qualifications. Our team will review your application and get back to you within a few days.
If you have expertise in a particular field and would like to join Sidekick as an expert, you can apply by tapping "Apply now" under the "Become a paid Sidekick" section of your profile. You will need to provide a bio, describing your skills or expertise, and any relevant certifications or qualifications. Our team will review your application and get back to you within a few days.
If you have expertise in a particular field and would like to join Sidekick as an expert, you can apply by tapping "Apply now" under the "Become a paid Sidekick" section of your profile. You will need to provide a bio, describing your skills or expertise, and any relevant certifications or qualifications. Our team will review your application and get back to you within a few days.
Who can I contact if I have issues or questions?
Who can I contact if I have issues or questions?
Who can I contact if I have issues or questions?
If you have any questions or need assistance, you can reach our customer support team via by sending an email to support@getasidekick.com.
If you have any questions or need assistance, you can reach our customer support team via by sending an email to support@getasidekick.com.
If you have any questions or need assistance, you can reach our customer support team via by sending an email to support@getasidekick.com.